Manufacturing Defects

Simple Pump Company determines whether a part has failed due to defect or abuse. Simple Pump Company may require digital pictures of the failed part, the return of that part to Simple Pump Company, or both, as a condition of granting credit for the replacement. Most of the time photos will be sufficient, which means speedy resolution of any warranty issue.

For the US: In case of manufacturing defects, but not customer abuse, any part will be replaced and shipped, via best method, to the customer’s site, at no charge. When return of the part is required by Simple Pump Company, Simple Pump Company will pay shipping fees, but only if Simple Pump Company specifies how the part will be shipped, including mode, carrier and speed of service.

Outside the US: In case of manufacturing defects, but not customer abuse, any part will be replaced. Customer will be responsible for shipping.

Parts Not Covered by Warranty

Parts that are not covered by the warranty are those with an expected lifetime that varies in direct proportion to wear from normal use (“Wear Parts”). Wear parts include U-cup seals (on the piston in the cylinder, and the rod gland in the pump head), and three graphite-impregnated bronze bushings (over pins that keep the pump lever, and related assemblies, moving easily together).

Warranty Duration

With the exception of the Simple Pump DC drives…(105ME/GM and LBLD), and the Wear Parts (u-cup seals), all Simple Pump Company products carry a limited lifetime warranty against defective materials and workmanship from the date of purchase.
The RAE Corporation gearmotors are warranted against defective materials and workmanship for a period of one (1) year from the date of purchase.

Coverage Limited to Supported Configurations